If a call goes to voicemail when using a free call - yes, you lose that call. Free calls are counted upon hitting the "SEND" button. If you're calling using tokens, you are only charged a token if your call is answered. If you are charged a token for a call that goes to voicemail, hit the "Issue with Call" button and forward the problem to customer support. They should award you a token after reviewing your call.
Modified on: Wed, 31 May, 2017 at 4:08 PM
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