We only record calls if you specifically toggle “Save The Reaction?“. If this is not checked before making the call, then unfortunately we will not store any recording. 

If you are looking for older recordings make sure you are logged into the proper account. 

If the recording was placed before 2016, there is a chance that we no longer have the recording. 

As a final step, if you still cannot find your recording, please submit a support ticket and our support team will be happy to help.